TERMS & CONDITIONS
Limitation on use
The Operator provides limits that the using of the site is non-exclusive, non-transferable, can not be licensed in accordance with the terms and provisions contained in the site. You agree that you :
- Use this site only for making reservations or purchases and shall not use this site to other matters, including without limitation to making false reservation or booking.
- Will not use a false email address or false personal data transmitted to this site. You agree that will be responsible for any damage and or / violations resulting from any infringement of copyright or other proprietary rights or any loss or damage resulting from the use of this site.
Users of this site must register by providing certain data with consideration operator to allow you to use this site. You represent and warrant that :
- Information about your own self is true, accurate, current and complete as required by the registration form on the site (registration data) and ;
- You will always update the Registration Data to keep it true, accurate and complete.
If you provide information that is incorrect or incomplete, then the operator has reason to state that such information is untrue or incomplete and the Operator reserves the right to suspend or terminate your account and refuse any and all current or access to later in the use of this site. Operator is not responsible for any loss or harm that may occur, where such loss or damage caused by inaccurate information or incomplete given by you.
After registering, you will receive a password and user identity. Obligated to maintain the confidentiality of your password and user ID. You are fully responsible for all activities under your password or user identity. You can only use one user ID and password at one time and may not use a lot of user identity or password.
Password is only allowed to be used by yourself and you cannot allow other persons to use your account and password. You agree to immediately notify The Operator over the unauthorized use of your password or account or any other breach of security, and you should make sure that you have sign out of the account for each session. The operator will not be liable for any loss or damage arising from your failure to comply with these regulations.
Stated explicitly that all prices listed on this site do not include Value Added Tax (VAT), levies, fees, airport pick-up fee and any other charges along with fines or interest payable due to your negligence. You must pay the amount required to pay under this provision in full compliance with the request. All displayed prices for products and services are subject to change and prices are not final until full payment for such purchase of products and services has made. The booking fee is may payable for multiple bookings. You have to pay airport tax when needed. Some airlines or travel service providers may charge a fuel surcharge that may not be reflected in the prices shown and shall be as extra charge. Routing restrictions and other special conditions may apply.
Payment for the full amount required after you finish an order. Payment must be made through the website by cash, KlikBCA, or Automated Teller Machine (ATM). If you pay with KlikBCA or Automated Teller Machine (ATM) then you have to send a confirmation of payment or contact our customer service as soon as you have made the payment. If not, then your payment might not be confirmed so may result in a delay process your booking confirmation. After your reservation has been confirmed then an e-ticket, hotel voucher or confirmation of payment will be issued only valid if your credit card payment has been confirmed or your payment has been received in our account. Please note that your reservation will be automatically release if we have not received the payment or we have not received the confirmation from you within 2 hours after the reservation made.
Booking and Cancellation for Purchase
Please note that terms and conditions for cancellation of bookings and purchases will vary for each product and service. Referring to the terms and conditions for a specific product or service, can be checked through our Sales and Customer Care office during office operating hours. If there are no terms and conditions for a specific product or service, you may cancel the booking or purchase by contacting The Sales and Customer Care or by visiting one of our branches during office operating hours. Cancellation, at your request, might not be allowed or may require a minimum processing time of different periods, in accordance with the terms and conditions that are specific to the type of products or services purchased. All cancellations of hotel reservation will be charged 10 percent of the transaction value and Administrative Fee. We need to info that the VAT and the cost of administration cannot be returned as these fees are paid to third parties. You agree to bear the full costs of cancellation, booking and administration fees for any products or services ordered but not used for any reason. In some cases, The Operator will charge additional cancellation fee and / or fee changes imposed by travel service providers.
Changes to Booking and Purchasing
You must know about the terms and conditions for changes of bookings and purchases will vary for each product and service , subject to the terms and conditions of each product or service. If there is no terms and conditions specific to a particular product or service, you CANNOT change your order or online purchase at this website. You can change your order or purchase online by contacting our Sales Department and our Customer Care team or by other means, which is visiting one of our branches during office operating hours. You can also send an email to our Sales Department and our Customer Service Team. However, we need time for 1 (one) working days to respond to an email request. Changes, at your request, must be received by the Operator at least 7 (seven) calendar days prior to travel or use to be effective and may be subject to an administration fee that you have to be borne in full.
Law and Jurisdiction
Terms and Conditions, performance and all disputes arising out of or in connection with these Terms and Conditions shall be governed by the laws of the Republic of Indonesia. You agree and hereby submit to the jurisdiction of the courts of the Republic of Indonesia in all questions and controversies arising out of or in connection with these Terms and Conditions, performance and use of this site.
The Operator may terminate these Terms and Conditions and / or the provision of products and services at any time for any reason, including misuse of this site or your failure to comply with these Terms and Conditions. Such termination will not affect the right of The Operator to continue to provide assistance in accordance with the discretion of The Operator. Upon termination of these Terms and Conditions, all rights granted to you shall be stopped and returned to The Operator.